University of Twente Student Theses


Collaborative Cyber Security in the Retail Sector

Wagenaar, J.C.N. (2014) Collaborative Cyber Security in the Retail Sector.

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Abstract:Cyber security is an important topic on the CIO's agenda. Cyber threats are on the rise in every sector and the retail sector is no exception. Both the frequency and the impact of cyber incidents have increased with financial and reputational damage as main effects. Collaborative cyber security is the business-to-business sharing of knowledge and information related to cyber security. This research shows how collaborative cyber security can be used to mitigate cyber threats in the retail sector. To mitigate the growing amount of cyber risks in the retail sector, this research recommends retail organizations to collaborate with each other in the field of cyber security. Key to collaborative cyber security is the exchange of information and knowledge between organizations. Exchanging information leads to better detection of threats and more accurate analyses. Exchanging knowledge leads to the development of solutions of higher quality and saves organizations from developing the same solutions. By identifying cyber threats to the retail sector, types of collaborative cyber security and critical success factors to collaboration this research has developed the ``Collaboration Layer''. The Collaboration Layer is designed as an extension of the NIST Cyber Security Framework and identifies cyber security activities to which a collaborative approach is desirable. These cyber security activities have been identified through a literature research and external validation with interviews with c-level executives from retail organizations with major operations in the Netherlands. This research recommends to use the Collaboration Layer, in order to identify the cyber security activities to which a collaborative approach is desirable. The Collaboration Layer is applicable to retail organizations regardless of size, degree of cyber security risk or cyber security maturity. It enables them to integrate collaboration into their cyber security program in order to mitigate cyber risks. Additionally, this research shows the retail sector is interested in a collaborative approach to cyber security. At the time of writing, the outcomes of this research have resulted in the first steps being taken towards the establishment of a collaboration. Collaborative cyber security is beneficial and directly applicable to the retail sector.
Item Type:Essay (Master)
KPMG, Amstelveen, NL
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science, 85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
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