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HRM frames and trust in HRM: a case study in an international airline

Hesselink, X. (2014) HRM frames and trust in HRM: a case study in an international airline.

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Abstract:In this paper we argue that when HRM frames are congruently aligned among line managers and HR professionals, there will be a strong generation of the intended HRM system expressed in a collective meaning (i.e. in which employees can clearly understand what behaviours are expected) which enhances employees’ trust in HRM. For implementation of the HRM system to be successful, it is argued that HRM needs to send unambiguous messages to the various organizational social groups, resulting in a collective sense of what is expected. Effective alignment of HRM frames between HR professionals and line managers affects employees’ understanding of messages of the HRM system. However, research has shown that both social groups have different HRM frames including different assumptions, knowledge and expectations about HRM systems (Bondarouk et al., 2009). An explorative case study was performed in an international airline company, Airways, concerning their recently implemented e-HRM system. We took in a so-called multi-view approach on e-HRM developments in different departments; HR professionals, (first-) line managers and employees were included. We adopted a mixed method approach and used document analysis, semi-structured interviews, field notes, and a questionnaire. We confirm that sharing mechanisms between HR professionals and line managers are important in influencing intended behaviors as employees’ behaviors of trust. Our research has added that early articulation and discussion of inconsistencies and inconguencies in HRM frames may reduce misunderstandings within and between HR professionals, line managers and employees around the implementation of an e-HRM system. Supervisors:
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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