A study on the effects of service quality on relationship quality and loyalty in the b2b commerce suite market

Bünker, Julia (2014) A study on the effects of service quality on relationship quality and loyalty in the b2b commerce suite market.

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Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/66484
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