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The redesign of a cashier trainer

Molder, Jantine te (2014) The redesign of a cashier trainer.

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Abstract:The cashier trainer that has been studied for this research is already used to train about 45.000 cashiers. This cashier trainer trains new cashiers in their leisure time, with a simulation on the computer. The aim of this cashier trainer is to reduce the time needed for on the job training to a minimum or most preferably to no time for on the job training. However, research by Oprins and Korteling (2012) stated that new cashiers still need a certain amount of on the job training. To identify the specific tasks that need on the job training, interviews with five cash managers and five new cashiers are conducted. These interviews show that new cashiers are not able to ask for additional small change and counting aloud when handing over change. Therefore, a part of the cashier trainer is redesigned whereby cognitive overload is reduced (Mayer & Moreno, 2003) and strategies for learning procedures are used (Smith & Ragan, 1999). This redesign is tested by an experimental group (N=6), and compared to a control group (N=6) who used the current cashier trainer. All participants were at the age of fifteen or sixteen and had no cashier experience. Results of this test show that the reduction of cognitive overload is especially advantageous for memorizing information. Although the experimental group has more self-confidence in several tasks, performs better at asking for additional small change and gained more knowledge, the used strategies for learning procedures did not all benefit the redesign. For example, the control group made less mistakes in the exercises, took less time in exercising, and performed better in counting aloud when handing over change.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:54 computer science, 81 education, teaching
Programme:Educational Science and Technology MSc (60023)
Link to this item:http://purl.utwente.nl/essays/66644
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