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A systems approach to the design of a management information system for a growing IT service company

Berg, W. van den (2015) A systems approach to the design of a management information system for a growing IT service company.

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Abstract:The managers of the Delivery department at Ymor desire a new management information system (MIS) that will provide them with information on their department’s level of performance. The goal of this research project was to design such a system. I have developed and used a new MIS design method that is based on Mason and Mitroff’s work (1973) where they define the five key variables of any MIS. For one of these key variables, namely the organizational context of the MIS, I have used a different model than Mason and Mitroff: the Viable System model (VSM) by Stafford Beer. The purpose of my method is to help the designer determine the most appropriate value of those five variables in such a way that they form a coherent whole. In this case, it turned out to be necessary to first define ‘performance’ for the Delivery department to bring more structure to the information needs of the managers. It is hoped that my MIS design method increases our understanding of the processes and goals of MIS design projects, especially in small to medium enterprises.
Item Type:Essay (Master)
Clients:
Ymor B.V., Utrecht, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:54 computer science, 85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/66719
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