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Performance management and measurement at Ten Kate Huizinga : an assessment of the current performance management system and the identification of areas for improvement

Leegsma, M. (2015) Performance management and measurement at Ten Kate Huizinga : an assessment of the current performance management system and the identification of areas for improvement.

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Abstract:Ten Kate Huizinga operates in a changing environment with regard to economical and judicial developments. In previous years changes have taken place in the market, competition, regulation and governance, the labour market and information technologies that impact the business of Ten Kate Huizinga. Foremost, clients have become more price-conscious and have ever changing needs and wishes. These developments force Ten Kate Huizinga to have a firm grip on their business, in which the proper measurement of performance is critical in order to improve organisation results, validate decisions and motivate employees to contribute more to the organisation’s results. Ten Kate Huizinga is questioning the quality of their performance management system and whether it supports them in achieving their vision, mission and strategy for the future. Do their measures give them (enough) insight in whether their goals are reached and does the system provide enough diversity in measures. The thesis is undertaken under the assumption that the performance management system as a whole, and the performance measures specifically, can be improved upon. The research objective of this thesis is to arrive at recommendations for the redesign of the dimensions of the performance management system.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/66847
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