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Happy ENT: Assessing and Improving Efficiency of the UMCU ENT Outpatient Clinic

Stek, K. Van (2015) Happy ENT: Assessing and Improving Efficiency of the UMCU ENT Outpatient Clinic.

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Abstract:The Ear, Nose and Throat-department (ENT) of University Medical Center Utrecht experiences long waiting times for patients, as well as high idle time and overtime for doctors at the ENT outpatient center. The management of the department believes that the number of patients seen at the outpatient clinic will increase in the future. However, increasing patient numbers without changing the way of working will also increase the experienced waiting time and overtime. The main area that has been identified by the management as opportunity for decreasing these waiting times, idle time and overtime is the patient and staff scheduling at the outpatient clinic. In order to find ways to achieve the desired improvements, this study aims to quantify the current performance, and identify and prospectively assess interventions to the patient and staff scheduling systems. We develop a simulation model of the outpatient clinic and use it to determine combinations of interventions that are able to simultaneously decrease patient’s waiting time by 30% and doctor’s overtime by 20%.
Item Type:Essay (Master)
Clients:
Universitair Medisch Centrum Utrecht, Utrecht, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:50 technical science in general
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/66873
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