University of Twente Student Theses


Reduction of change initiative failures caused by employees’ knowledge, skills and abilities in the year 2025

Jenke, S.J. (2015) Reduction of change initiative failures caused by employees’ knowledge, skills and abilities in the year 2025.

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Abstract:Purpose – This study aims at analyzing which knowledge, skills and abilities (KSAs) employees currently possess that contribute to successful organizational change, which KSAs they need to possess in the year 2025 and how managers of large organizations can bridge this potential gap between as-is and to-be KSAs in order to reduce the failure of change initiatives. Methodology – In order to reach this purpose firstly a literature review was conducted in order to understand how KSAs of employees affect the success of organizational change. Afterwards, a Delphi study, which included two questionnaire rounds, has been performed. This is because Delphi methods are used as forecasting technique and this research sought to find out the future requirements of employees’ KSAs to reduce the failure of change initiatives as well as which methods to use in order to bridge these potential gaps. Findings – With the help of the Delphi study it was found that there is a gap between the current possessed KSAs and the needed KSAs for the year 2025. Experts agreed on these KSAs and found out that these gaps can be bridged through training and development as well as through recruitment. Limitations – There are limitations that one should have in mind when considering the results. The response rate was relatively low and therefore the whole Delphi study included only six respondents. Moreover, the time frame was very strict and limited and therefore just two rounds of questionnaires were possible. Practical implications – Organizations should start to analyze the KSAs of their workforce, which are important for successful organizational change. Moreover, the companies should start investing in programs to develop and train their current workforce or hire new personnel who possess these KSAs.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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