University of Twente Student Theses
The impact of enabling employees to be included in company processes on the financial performance of servitizing companies
Wewer, J.T. (2015) The impact of enabling employees to be included in company processes on the financial performance of servitizing companies.
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| Abstract: | Today more and more manufacturing companies decide to expand their traditional offering of products by providing customized services of different kinds. This process is called servitization and the role of employees plays a significant role in this transformation. By enabling employees to work in favor of the new strategy, companies can contribute to employees shifting their minds in a favorable way, which may ultimately lead to an increased financial performance. Referring to existing literature this paper investigates the impact that enabling employees to be included in company processes has on the financial performance of servitizing companies. To operationalize this measurement the correlation between the independent variables (1) supportive learning environment and training and (2) integrating and informing employees about company strategies, and the dependent variable firms’ percentage of revenue gained through services (PeORTS) is investigated. This is done by a cross-sectional survey study with 55 manufacturing companies. A significant positive relationship between the second variable of this study, i.e. integrating and informing employees about company strategies, and PeORTS could be found. However, no relationship between the first variable, i.e. supportive learning environment and training, and PeORTS was discovered. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | International Business Administration BSc (50952) |
| Link to this item: | https://purl.utwente.nl/essays/67274 |
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