University of Twente Student Theses


Death by E-mail Overload

Agema, L.E. (2015) Death by E-mail Overload.

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Abstract:Through the years, e-mail has grown out to become one of the main communication and information sources. Nowadays, e-mail is found to become a victim of its own success, as it is considered to be overused. Several downsides of e-mail are more and more becoming visible through the increasing availability and extensive use of e-mail. Some people experience an overwhelming feeling through e-mail becoming too much to handle. This phenomenon is referred to as e-mail overload. This research aims to identify the key factors contributing to e-mail overload, using previous literature and research combined with the conduction of qualitative research. More specific, a database from prior study conducted by Spoelstra (2007) is used to verify and identify key factors contributing to e-mail overload. Additionally, an indication of the symptoms related to feelings of e-mail overload and further recommendations are considered in this research, to enable diminishment of e-mail overload by providing suggestions for improvement. Eventually, several key factors are identified and recommendations are suggested.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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