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An evaluation of an onboarding program at ZF Friedrichshafen AG. Differences between intended and perceived objectives.

Buter, H.T.A. (2015) An evaluation of an onboarding program at ZF Friedrichshafen AG. Differences between intended and perceived objectives.

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Abstract:Purpose: This research aims to structure the intended objectives for onboarding programs in relation to orientating and integrating newcomers as well as to evaluate the perception of the newcomers regarding onboarding. Methodology: A literature review is used to identify the intended objectives for onboarding programs that provide the basis for the theoretical model. In-depth interviews are conducted with newcomers from ZF Friedrichshafen AG to evaluate the perception of newcomers regarding onboarding. Open coding is applied to categorize the responses from the in-depth interviews in relation to the intended objectives. Findings: The intended objectives of onboarding programs can be modeled on an orientation and integration continuum. The in-depth interviews showed a perception for both orientation and integration. However, the perception does not confirm the theoretical model where orientating newcomers is located before integrating them. Research limits: This research has proposed a new model, but it has not been validated. The amount of in-depth interviews resulted in a first impression. There is a language barrier present as the interviews are constructed in English within a German organization. Practical implications: ZF Friedrichshafen AG illustrates the focus on the procedure for their onboarding program instead of the end goals. More attention is given to orientating newcomers than integrating them. Originality: This research has developed a model placing intended objectives in analogy with Maslow’s hierarchy. Acknowledgement: I thank my colleagues from UPlearning who provided insight and expertise that greatly assisted this research.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/67402
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