University of Twente Student Theses


The future HR roles of Shared Service Centres

Uijlenberg, W. (2015) The future HR roles of Shared Service Centres.

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Abstract:Human Resource Shared Service Centres (HR SSC’s) are becoming increasingly important for organisations by centralising activities to achieve economies of scale, while leaving decision-making to line-management. There are already theories describing the HR roles that SSC’s fulfil today, but information about the future is scarce. Therefore we studied the HR roles of Shared Service Centres within five years by conducting a Delphi study among Dutch SSC managers. Using institutional theory we tried to find if SSC’s will adapt the same HR roles within five years, but we could not find significant proof of this. Using theories from Ulrich D. and Storey J. we found that SSC’s within five years will fulfil an Administrative Expert role in combination with the Handmaiden or Advisor role, dependent on their long-term view.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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