University of Twente Student Theses


The HR SSC in 2020: innovating traditional activities

BUNINGH, A.M.L. (2015) The HR SSC in 2020: innovating traditional activities.

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Abstract:within literature HR SSCs are expected to move towards transformational activities and innovating activities. This research investigates this expectancy within a timeframe of 5 years and includes the influence of the type of responsibility centre. By conducting a Delphi study and a short self-completion questionnaire among 11 HR SSCs managers in the Netherlands, this study has found that in absolute quantities all type of (support) activities are forecasted to increase and hence the HR SSC is expected to grow. However, in relative terms, this research has shown that the future HR SSC is forecasted to increase the quantity of traditional instead of transformational activities and is expected to innovate activities to a larger extent. When the HR SSC is structured as a profit centre the average expected direction of movement concerning the type of activity is found to be intensified, while when structured as a discretionary expense centre this average expected direction of movement turns out to be weakened. Regarding the scope of support activities, discretionary expense HR SSCs are expected to innovate as much HR activities as average, while profit HR SSCs are forecasted to innovate less HR activities than average.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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