University of Twente Student Theses


The effect of positive and negative feedback on self-efficacy, cognitive trust and affective trust.

Kampkuiper, J.P. (2015) The effect of positive and negative feedback on self-efficacy, cognitive trust and affective trust.

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Abstract:A theoretical model of feedback including self-efficacy, affective trust and cognitive trust was developed indicating the importance of these variables to feedback. A cross sectional study then explored the relations between leader positive and negative feedback and self-efficacy, cognitive trust and affective trust of followers using coded video-based observations for feedback durations and questionnaires for measuring self-efficacy, cognitive and affective trust. The degree of consistency within measurements between various items was high, indicated by Cronbach’s alphas between 0.879 and 0.919. The leader sample included 31 leaders and the follower sample included 405 employees of a big Dutch public sector organization and were mostly men (above 70 percent). Regression analysis was conducted. Positive feedback was found to be possibly positively related to affective trust, but other results were in contrast with theoretical expectations, suggesting that negative feedback is negatively related to self-efficacy and cognitive trust. Such results demonstrate the importance of examining the complex cognitive mechanisms relating to feedback. Possible moderating variables and other explanations affecting results are discussed. Examples are locus of control, and the feasibility for followers to match the feedback to the task the feedback was intended on. Outside of the main purpose of the study, there was checked for correlation between cognitive and affective trust. This correlation was indeed found.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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