University of Twente Student Theses


Financial impact of downtime decrease and performance increase of IT services

Oostenbrink, J. (2015) Financial impact of downtime decrease and performance increase of IT services.

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Abstract:Many companies have an IT infrastructure that suffers from instability or performs badly. These problems may entail serious costs for companies depending on these IT infrastructures. Application performance tools exist that continuously monitor IT chains and analyze the causes of these problems. The aim of this study is to investigate how much cost can be saved by applying these tools. This paper describes three small impact studies. The research has been conducted at Ymor, a company specialized in providing application performance management services. The impact studies are based on real cases at three of Ymor’s customers. The findings from the impact studies are that companies can save a substantial amount of money every year by using application performance tools. We recommend to use a number of proposed variables to assess the amounts of money future customers can save when applying application performance tools.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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