Predicting the performance of ERP in a changing and challenging energy market

“The energy supplier of today, which focuses on the production and sales of electricity (and gas), has no sustainable future. Energy suppliers have to redesign themselves to survive.” All energy suppliers approached in this research confirmed this statement. All four energy suppliers are searching for new ways to position themselves in the future energy market. One thing is clear, in this new position non-commodity products and services (e.g., solar installations and energy management tools) are of great importance. New IT solutions are required to support (the sales and delivery of) non-commodity products and services. However, there is some ambiguity around which IT solution would fit best. This research, therefore, aims to provide insight into the expected performance of ERP as a solution for non-commodity products and services supplied by energy suppliers. The expected performance is the degree to which an ERP implementation provides the expected benefits for the organisation.