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Using Business Intelligene for Performance Management in education A Balanced Scorecard approach

Folkertsma, Jelte H. (2015) Using Business Intelligene for Performance Management in education A Balanced Scorecard approach.

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Abstract:This paper examines the possibility to use Business Intelligence for performance management in education. This topic was studied in a case study at a large Dutch school. A framework for performance management was necessary; therefore a Balanced Scorecard (BSC) was first developed by finding KPIs on the four perspectives (Financial, Processes, Customers, Learning) using a qualitative case-research approach. The resulting BSC was then compared to a similar school and academic literature on the topic, to create a BSC generally applicable in education. This general BSC was used to discover how schools can use the available Business Intelligence tools for performance management. BI tools offer new opportunities to find and present information, for example by enabling a shift of focus in management information from past to future. BI tools are also capable of presenting information in a more flexible way, and can be used for a more active approach in performance management while reducing workload. The two overarching contributions of this study are i) a Balanced Scorecard generally applicable for performance management in education, and ii) Business Intelligence tools offer new opportunities for performance management in education.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/67996
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