University of Twente Student Theses


RookvrijLeven : een usability test naar de nieuwe blended care interventie van de Stoppen met Roken Poli van het MST in Enschede.

Heuvel, T. van den (2015) RookvrijLeven : een usability test naar de nieuwe blended care interventie van de Stoppen met Roken Poli van het MST in Enschede.

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Abstract:Introduction: Smoking causes health problems such as: cardiovascular diseases, lung – and throat cancer and COPD. Because of the risks there are a lot of smoking cessation interventions. Different studies show that interventions which are tailored to individual needs are the most successful. Both the MST hospital at Enschede (face-to-face treatment) and Tactus addiction care (online treatment) use individually tailored interventions to treat their clients. Recently they developed a new innovative blended care intervention together, a combination of online and face-to-face treatment. The usability of the intervention method is the subject of the study and the goal of the study is the answer the following questions: 1) 'How do the counselors of the MST hospital rate their experience with the blended care software’ and 2) ‘What are the expectations (e.g. performance en effort expectancy from the UTAUT model) regarding the new blended care intervention’. Method: To answer this question the counselors had to take a specially designed usability test. This test consists of a think-aloud protocol followed by a semi-structured interview. The test was developed in collaboration with an expert from Tactus. In this setting the counselors was labeled as a intermediar-user in the sense of being a intermediator with the software for the end-user (patient). The data gathered was transcribed and incidents were labeled following the specific determinants of softwar use (service-”, “system-” en “information/content quality”) from the D&M IS Success Model. The researcher then constructed relevant subtopics to clarify the data. As an addition the incidents were also labeled positive, negative or neutral to further illustrate the incidents. Results: There were 164 incidents, 78 of them were positive, 14 were neutral and 70 were negative. The was a consensus between the intermediar-users that the intervention was easy to use. Most negative incidents that occurred were minor usability issues and could be attributed to a lack of experience in utilizing the software. Not excatly knowing where to find an homework assignment (‘anders doen’) is an example of a negative incident. The increase in flexibilty for the end-users (they can work on their cessation at home or at work) and a more structured program are benefits of the intervention. Conslusions: The advantages outweigh the disadvantages. Both from the intermediar-user and presumably (measured trough the eyes of the counselors) also for the end-users point of view point of view. The intermediar-users have enough self-efficacy and are motivated to work with the new blended intervention. The Delone & McLean model is beter for this kind of research when “service- and system quality” are shaped into one “quality”, because they are to similar. Finally, it is advised to run a end-evaluation one year after the start of the intervention, because in that way you can make any statements about the generalizability of the intervention for other hospitals.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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