University of Twente Student Theses
The effects of cognitive and affective trust on follower behavior and effectiveness.
André, M. (2015) The effects of cognitive and affective trust on follower behavior and effectiveness.
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| Abstract: | This study examines the effects of trust on the relationship between follower behavior and follower effectiveness. A distinction was made between cognitive and affective trust and between task-oriented and relation-oriented behavior. In this cross-sectional study 2 methods were used: 1) surveys that measured followers perception of the performance of the leader; and 2) coded video-observations of regular staff meetings. The data was used from a sample consisting of 622 followers employed in a large Dutch public sector organization. Positive relationships were found between affective and cognitive trust and follower effectiveness, and between relation-oriented behavior and follower effectiveness. Inconsistent with the hypotheses no relationship was found between task- oriented behavior and follower effectiveness. Also the expected moderating effects of cognitive and affective trust were not found. In the discussion possible explanations for the non-significant relationships and suggestions for further research are given. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | International Business Administration BSc (50952) |
| Link to this item: | https://purl.utwente.nl/essays/68515 |
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