Keeping track of the performance of the Purchase-to-pay process of Philips Lighting

In this thesis, we develop a performance measurement system (PMS) for the Purchase-to-pay process (P2P) of the Procurement Department of Philips Lighting, which they can use to continuously control and improve the performance of the P2P process. Currently, there is a lack of insight into the overall performance of the P2P process. Interviews with the stakeholders of the process are the main input for the selection of the key performance indicators (KPIs). The objectives of the PMS are to increase process efficiency, increase process effectiveness, and maintain compliance with the internal controls. All selected KPIs are categorized according to one of these objectives. Once the PMS is implemented and validated, Philips Lighting can start working with the PMS. We recommend that they involve all employees during and after the implementation to reduce the likelihood of resistance.