Alignment in a matrix organization : the handshake process of Arcadis North

Beekhof, E.W.H (2016) Alignment in a matrix organization : the handshake process of Arcadis North.

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Abstract:This research is being conducted at the company Arcadis North and describes an alignment process within a matrix organization existing of three dimensions: the geographical dimension, the client dimension and the product dimension. This alignment process is called the handshake process which attempts to create alignment between these three dimensions. By means of a literature study, desk research and multiple interviews the main research question ‘How does the handshake process of Arcadis North function in practice?’ is answered. The research shows that the handshake process of Arcadis North functions as intended to a certain extent. The goal of the handshake process, which is to create alignment between the three dimensions of the cube, is being attained. However, some aspects do not quite function as intended and hinder the effective functioning of the handshake process. The results also shows that the handshake process contributes to decreasing and preventing several challenges which often occur in matrix organizations, however some problems still occur at Arcadis North. In response to the examination of the handshake process some suggestions for improvements have been developed which are discussed with the Client Development Director as well as with the market sector leaders. These improvements can be implemented by the managing board into making the process a more effective performing model.
Item Type:Essay (Master)
Clients:
Arcadis
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Public Administration MSc (60020)
Link to this item:http://purl.utwente.nl/essays/69434
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