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Conflict management: conflict management in concurrent engineering : a case study

Meijers, S. (2009) Conflict management: conflict management in concurrent engineering : a case study.

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Abstract:Despite increasing industrial interest in Concurrent Design, little research has empirically investigated design conflicts that occur during such concurrent engineering design efforts. To overcome this gap, this paper presents results from a case study we conducted at the Chinese office of a worldwide operating design consultancy firm. The study provides insights into different kinds of conflicts that practitioners of this design office encountered during concurrent design activities on a number of historical and ongoing projects. I analyze the sources of these conflicts and, based on the results of this analysis, present a number of strategies of how to effectively detect and manage conflicts on concurrent engineering projects that I derived together with practitioners of the design consultancy company. In particular, these strategies are comprised of processes for effective change management, communication management, quality management, and risk management during concurrent design activities.
Item Type:Essay (Master)
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Construction Management and Engineering MSc (60337)
Link to this item:http://purl.utwente.nl/essays/69457
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