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Reducing waiting times in the pre-anaesthetic clinic of VU University Medical Center

Brenk, D. van (2016) Reducing waiting times in the pre-anaesthetic clinic of VU University Medical Center.

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Abstract:Like many hospitals in the Netherlands, VU University Medical Center organizes the pre-operative screening of patients at an outpatient clinic. Patients for elective surgeries from different specialty departments are redirected to the pre-operative department for the screening, which results in the fact that most of the patients are walk-in patients. Peak hours of walk-in patients during the day increases the waiting times of the patients and the workload of the staff, demanding a redesign of the pre-operative processes. With the use of research techniques, we analyse the pre-operative processes, leading to recommendations for the planning and control design of the processes.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/69689
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