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Development and Pilot-testing of a questionnaire about the use of technology for learning and communication in Small-and Medium-sized Enterprises (SMEs)

Ruppel, J. (2016) Development and Pilot-testing of a questionnaire about the use of technology for learning and communication in Small-and Medium-sized Enterprises (SMEs).

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Abstract:While e-learning is often used and has major benefits for large organizations, there seems to be a different pattern for e-learning in Small and Medium Sized Enterprises (SMEs). E-learning is beneficial for SMEs, too, but these organizations hesitate to actually implement it. Although the managerial attitude towards e-learning was identified as a main reason for this reluctance in implementation, not much recent research is done in this field of study. Because of this lack of research, this study tries to develop and test a questionnaire, which should measure the attitude of SME-managers towards e-learning (in Germany). This questionnaire is based on a questionnaire which was developed by Admiraal and Lockhorst (2009), but a lot of adaptations were made in order to update it. It was planned to test the questionnaire by a large-scale establishment of its validity and reliability and by a small pilot-study (N=5), which should test the comprehensibility and usability of the questionnaire. Because of practical reasons it was not possible to conduct the large-scale establishment, so this study focuses on the pilot-study. Although there were some improvement-points, the general impression of the managers was that the questionnaire was good to use and comprehensible. The improvement points were later revised. Before the questionnaire can be handed out to SME-managers, its reliability and validity should be established. Furthermore, because the questionnaire seems to measure rather the use of technologies for learning and communication than the attitude of SME-managers, it would be helpful to include another questionnaire to measure this attitude. The questionnaire which is developed in this study can nevertheless be very informative in analyzing the implementation of e-learning in SMEs.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/69859
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