University of Twente Student Theses


Social Smart City - A Dream or a Reality? An Exploratory Case Study of Hamburg

Kwast, Jaron (2016) Social Smart City - A Dream or a Reality? An Exploratory Case Study of Hamburg.

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Abstract:Cities in today's world face many challenges with regards to participatory governance. The smart city concept aims to provide an approach for cities to tackle the problems and provide a better and more sustainable place to live. Especially the role of smart governance has received attention in this concept, however participatory governance has changed drastically with the emergence of information and communication technology (ICT) and Web 2.0. This research paper will analyze to what extent the Free and Hanseatic City of Hamburg utilizes digital strategies to involve citizens and enterprises into the decision-making process to become a smart city. The strategies used by the city of Hamburg will be taken under investigation through two qualitative interviews with experts in the field of governance and communication. The major findings of this research are that Hamburg has adopted many smart strategies classifying it as social smart city, namely through the Transparenzportal, the Stadtwerkstatt, its broad communication channels, the participation in phase zero, the international networking projects as well the Smarticipate project. Furthermore, this study shows that three strategies adopted by Hamburg namely digital consultation strategy, crowdsourcing strategy as well as open innovation strategy are still not fully embracing the opportunity to raise the standards of living and the innovative ecosystem in Hamburg.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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