Success factors of knowledge sharing for a social collaboration platform : an empirical investigation in the specialty chemical industry

Grosse-Heidermann, Joana (2016) Success factors of knowledge sharing for a social collaboration platform : an empirical investigation in the specialty chemical industry.

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Abstract:This study examines success factors of knowledge sharing for a social collaboration platform in a specialty chemical institution. Organizational performance and innovative capabilities are positively related to intraorganizational knowledge sharing (Wijk, Jansen & Lyles, 2008), emphasizing the importance of stimulating employees. Molding factors for knowledge sharing hypothesized in this study are the organization, the individual, the content and cooperation. Knowledge sharing is operationalized via the number of contacts and the activity in the internal community. A sample of 139 employees working in a specialty chemical institution was retrieved. Using a multiple regression analysis, a model explaining success factors for knowledge sharing was built. The theoretical framework is an expansion on previous research by Hashim et al. (2016). The results indicate that employees experiencing an organizational culture stimulating cooperation and encouraging the learning of new skills, tend to share more knowledge. The findings demonstrate, that top management involvement in knowledge sharing is not the main driver motivating employees. One of the key elements to increase knowledge sharing are incentives such as rewards and recognition. The reliability of content shared and the trust in social collaboration platforms are prerequisites for successful knowledge sharing. It is assumed, that the key elements identified in this study improve knowledge sharing among employees and in this context exploit the internal innovative potential of the crowd.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies, 83 economics, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/70142
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