University of Twente Student Theses


The perception of standards and interpretation of rating scale in employee performance assessment

Hordijk, Anneke (2016) The perception of standards and interpretation of rating scale in employee performance assessment.

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Abstract:In recent years, organisations became convinced that not the physical capital, but the employees working in an organisation (the human capital) are their most important asset. Identifying the human capital of an organisation is most often done through an employee performance assessment (EPA). In every form of EPA it is very important to reduce subjective judgement, especially when only one assessor is involved. In this study, similarities and differences were examined between managers and employees in the perception of standards and the interpretation of rating scale for employee performance assessment. Managers and employees turned out to have a different perception of standards for EPA. Where managers are familiar with the standards for EPA and focus on interpersonal relations, employees are often unfamiliar with EPA standards and are not aware managers focus on interpersonal relations. Managers also use standards other than those described in the official standards where most employees do not think extra standards are used. Results show a difference in not only the interpretation between manager and employee, but also a difference between individuals. The majority of interviewees were unable to completely describe desired behaviour for each of the six rating scale categories. Despite the differences, there are also some similarities between managers and employees when it comes to the interpretation of the rating scale. The topics ‘happy customer’ and ‘communication’ were both named by multiple managers and employees in the description of desired employee behaviour. These findings suggest that the differences in perceived standards and definition of rating scale are issues in which clear communication is of the essence. Also it should be clear in advance which standards are used during EPA and which are excluded from assessment.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:01 general works
Programme:Educational Science and Technology MSc (60023)
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