University of Twente Student Theses


The impact of organizational culture on public service motivation

Kürzdörfer, Nora Marie (2016) The impact of organizational culture on public service motivation.

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Abstract:This thesis aims at analyzing the impact of the culture of an organization on its employees’ motivation. Precisely, it is assessed how different Organizational Cultures (OC) in faculties of universities as public organizations influence the motivation of its academic staff. Motivation in this case refers to the Public Service Motivation (PSM) of academics at universities and universities of applied sciences in Germany and the Netherlands in 2016. Since the literature suggests that context, i.e. culture, has an impact on motivation but does not indicate which type of culture has what kind of impact on motivation in the public sector the general research question is: In how far does Organizational Culture influence Public Service Motivation and how can this relationship be explained? Further, the research seeks to analyze whether the concept of Public Service Motivation applies to public universities as specific type of public organizations that find themselves increasingly as subject to New Public Management reforms which conflicts with the traditional values of academics. Data has been collected through-semi structured interviews with eight heads of faculties of both natural and social sciences at universities and universities of applied sciences in Germany and the Netherlands. According to the results of the study it is difficult to say whether there is a causal relationship between OC and PSM. Moreover, academic staff at universities appears as typically motivated by factors other than included in the classical concept of PSM. This thesis is interesting for anyone interested in the concepts of Organizational Culture and Public Service Motivation within the world of secondary higher education.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general
Programme:Management Society and Technology BSc (56654)
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