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Drivers for low-skilled employees to participate in the data-gathering process. An exploring research after the reasons for low-skilled employees whether or not to participate in employee surveys

Johannink, R.J. (2016) Drivers for low-skilled employees to participate in the data-gathering process. An exploring research after the reasons for low-skilled employees whether or not to participate in employee surveys.

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Abstract:Scientific research shows that there are some strategies and drivers that influence employees’ willingness to participate in surveys. However, this research is mostly outdated or aimed on high-skilled employees. This research focuses on the drivers for low-skilled employees’ willingness to participate in generating data, and ways how this willingness can be improved. 63 Semi-structured interviews within a cleaning company are used to obtain valuable information about drivers for employees whether or not to participate in surveys. It is suggested that these drivers can be divided into six major groups, based on participation and the nature of the driver. This results into positive, negative and neutral drivers to both participation and no participation. When dividing employees based on their drivers into the six same groups, different ways to improve response rate can be distinguished. Employees that do not participate with positive and neutral drivers can possibly be acquired by implementing survey strategies, however, employees that do not participate with negative drivers cannot, or to a less extend be obtained by such survey strategies. So, for improving the response rate of surveys, it is not only important to implement survey strategies, but also to obtaining the trust of the employees.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/70817
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