University of Twente Student Theses


Developing a unified quality model for middle sized companies

Kenkhuis, R.P.J (2016) Developing a unified quality model for middle sized companies.

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Abstract:There are different theoretical models for organizations to manage their continuity and structuring their business. The central problem in this thesis is that all these models contain shortcomings. This thesis outlines a review from the EFQM-model, the Six Sigma model and the Balanced Scorecard. By examining the different models carefully, a ‘unified model’ is developed, The unified model takes all the strong points of the different models together. In this research the preference goes through a model with three main blocks as the base. The first block, the ‘Firm’ discusses the ‘what to achieve’ question in organizations. The second block describes the ‘Processes’ by explaining ‘how to achieve’ this. Finally, the first two blocks will be measured in the third block, named as the ‘results. By adding the Six Sigma theory, a continuous improving perspective is adopted and completes the unified model. By validating the model to the selected company, the generalizability of the model is examined. In the heart, this paper designed a model with a wide acceptances to formulate the quality policy of organizations. The unified model can be used as the starting point to, for example, formulate businesses and making strategical choices. The model will benefit most by taking a continuously learning perspective. This research only takes the three models just mentioned in consideration and executes other quality models. The model is validated inside one organization, the model can be developed further by implementing it into other organizations.
Item Type:Essay (Master)
Aqua+, Goor, Nederland
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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