University of Twente Student Theses


Predicting and evaluating participation in ICT forms of victim-offender mediation

Dijk, J. van (2016) Predicting and evaluating participation in ICT forms of victim-offender mediation.

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Abstract:This research was conducted to examine the role of the need to restore the feelings of agency, the need for information, the emotional need and the need to mentally cope with the crime on the willingness to participate in VOM and the preference for (new and existing) communication forms. The effects of an apology given through the different communication channels on the feelings of fear and anger among victims were examined. Participants imagined being a victim by reading a scenario of a violent robbery. The possibility of VOM was explained and participants choose if they were willing to participate and which form of communication they preferred. Subsequently they received an apology of the offender through the preferred communication channel. Participants who were not willing to participate were randomly assigned to one of the communication forms. Results showed that the need for information is a strong predictor for participation in mediation. When an apology was perceived as richer, the feelings of fear and anger declined more strongly and this relation was explained by a higher perceived sincerity of the offender. When people involuntary participated in VOM their feelings of fear and anger declined less, because they perceived the apology as less sincere in comparison to people who voluntary participated.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 77 psychology
Programme:Psychology MSc (66604)
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