University of Twente Student Theses


Herontwerp van de JCC-Klantgeleiding zuilbeheerapplicatie

Versluis, K.L. (2016) Herontwerp van de JCC-Klantgeleiding zuilbeheerapplicatie.

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Abstract:JCC Software is a company that is specialised in developing service software packages for customer oriented organizations like municipalities. One of these software packages is ‘JCC-Klantgeleiding’ and a part of this package is the ‘registration column management application’. With this application, screens for the registration column can be designed. These registration columns are for civilians to sign in when they have business at their municipality. The goal of this assignment is: “The design of a new registration column management application that meets the demands and wishes of both JCC Software and those of their customers. This particularly concerns the designing and maintaining of a fitting lay-out and graphic design for the registration column.” In the analysis stage there has been looked into the mission and structure of the company and the into the software package ‘JCC-Klantgeleiding’. Thereafter, the elements and functioning of the registration column management application and possible points of improvement have been examined. During interviews with employees of JCC Software it emerged that there is dissatisfaction with the current application and that there are often difficulties during the usage of it. They also mentioned areas for improvement concerning the functioning of the application and its lay-out possibilities. Literature review provided a number of user interface design heuristics and usability characteristics. Based on this information gathered during the analysis phase a requirements list has been set up. This list can be used during the redesign of the registration column management application. During the following idea phase, different options and functions for the renewed application have been considered as well as how these options should function and what they should look like. Based on this the following three concepts have been conceived. The ‘do it yourself’ concept (1), where the main functions are regulated in the main screen and a template and a button lay-out can be chosen in separate screens. The ‘all in one’ concept (2), in which all possible options are divided in a drop-down menu on the main screen. The button lay-out is included in the template selection in this concept. Finally, there is the ‘step by step’ concept (3). Here the user has to go through all of the options, step by step. Within this concept the template selection and button lay-out is combined as well. Eventually two prototypes were made. The first prototype is based on the ‘do it yourself’ concept (1). The second prototype is based on the ‘step by step’ concept (3), but also includes influences of the ‘all in one’ concept (2). A user test has been carried out in which these two prototypes are being used to perform an assignment after which two questionnaires have to be completed: one with multiple choice questions and one with open questions. The results of this user test show that users prefer the ‘step by step’ prototype (2) over the ‘do it yourself’ prototype (1). Although for interim alterations they appear to prefer the structure of prototype 1. The test subjects indicate that they would like a combined version with prototype 2 for newly designed screens and prototype 1 for in between adjustments. They also mentioned that the possibilities to place icons in the buttons, to insert text in the screens and to put in extra features would be a good addition for the newly developed registration column management application.
Item Type:Essay (Bachelor)
Faculty:ET: Engineering Technology
Subject:20 art studies
Programme:Industrial Design BSc (56955)
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