University of Twente Student Theses


Care 4 Supply : the development of a serious game to improve the hospital’s internal supply chain

Versluijs, W.J. (2016) Care 4 Supply : the development of a serious game to improve the hospital’s internal supply chain.

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Abstract:This thesis researches to which extent a serious game can accomplish the engagement of stakeholders in a hospital’s internal supply chain in order to improve its performance. The research is performed in the Dr. Horacio E. Oduber Hospitaal in Aruba. The Design Science Research Methodology (Peffers et al. 2007) is used to structure this research. After an iterative design process, the board game Care 4 Supply is developed. The analysis of results (n=24) indicate that a serious game like Care 4 Supply can indeed engage stakeholders to improve internal supply chain performance by accomplishing three objectives: First, playing Care 4 Supply can involve stakeholders in the entire internal supply chain. While stakeholders have the tendency to only think from their own perspective, the game mimics the entire internal supply chain and encourages players to interact with the entire situation. Second, playing Care 4 Supply can increase stakeholders’ supply chain knowledge. It engages them in interactive processes in which they uncover relevant supply chain dynamics by themselves. Third, playing Care 4 Supply can enhance stakeholder relationship alignment. Stakeholders by nature encounter conflicts in a hospital situation and in the game they experience the perspectives and interests of the other stakeholder.
Item Type:Essay (Master)
Dr. Horacio E. Oduber Hospitaal, Oranjestad, Aruba
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:50 technical science in general, 85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
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