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Value chain development in the Dutch insurance industry. The strategic renewal of value chain activities.

Boertien, Nick (2017) Value chain development in the Dutch insurance industry. The strategic renewal of value chain activities.

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Abstract:In order to be successful in today’s insurance market it’s argued that much comes down the claim services as a key point in the spectrum of the insurance providers activities. Insurance companies have the difficult task to reduce cost while still improve their customer services and all that under the compliance of an increase in national and international regulation. This explorative study focuses on the identification of factors, which either drive or impede the value chain structure of the insurance industry towards an (dis) integrated state. During this research an answer to the research question: “What factors drive or impede firms in the insurance industry towards value chain (dis) integration?” will be answered. Within this research a theoretical framework is established to provide insight in why and how (dis) integration happens and what enables or impedes firms to strategically renewing their activities. These insights were used in order to perform a multiple case study. In conclusion the initial motivators of disintegration are the increase in heterogeneity of customers’ demands and the overall dynamic aspect of the current state of the industry that demands for an increase in strategic flexibility and a greater demand of specialized firms.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/71830
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