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The role of nonverbal behavior in leadership effectiveness : a multi-method, video-observational study

Dethmers, H.T. (2017) The role of nonverbal behavior in leadership effectiveness : a multi-method, video-observational study.

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Abstract:This field study examines what specific nonverbal behaviors of leaders are related to expert perceptions of leadership effectiveness. In a multi-method observational study, we analyzed the nonverbal behaviors of 40 managers using three randomly selected 10-second video-segments, that were sampled from 40 regularly held staff meetings with team members. The nonverbal behaviors of these leaders, who work in one Dutch public-service organization, were meticulously code by a group of trained research assistants: using a new, self-developed coding scheme. Analysis of these video-segments revealed that leaders who gaze more towards their followers, scored higher in terms of leadership effectiveness. In contrast, leader instances of smiling behavior were negatively related to leadership effectiveness. Implications for theory and practice are discussed, as well directions for future research.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/72268
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