University of Twente Student Theses


A maturity model for improving data quality management

Kirikoglu, Onur (2017) A maturity model for improving data quality management.

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Abstract:Nowadays, firms cannot afford any mistakes with the data in their firm. The reason for this is that the data within the firm should provide additional value and not hurt the firm. Therefore, firms should be aware of the quality of their data and take possible actions to improve. This study focuses on providing firms with a tool for determining their state of maturity and evaluate data quality management. Specifically, this thesis investigates maturity models and analyzes different data quality management principles. The reason is that, these models are a fitting tool in assisting organizations in indicating the organization’s current or desirable state with regards to a specific topic of concern. During the course of this study, a maturity model and supporting scorecard were developed. These were both applied at nine different firms in the form of case studies and showed the practical applicability. On the basis of the results of this study, it can be concluded that the maturity model and scorecard are well applicable to firms that are looking at ways to improve their data quality management processes. Finally, the maturity model and supporting scorecard proved its usefulness within practice with the help of the conducted case studies and presented some insights in the business processes of the firms using it.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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