University of Twente Student Theses
Resolving tensions by change agents from a micro-level institutional change perspective
Journée, J. (2017) Resolving tensions by change agents from a micro-level institutional change perspective.
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Abstract: | An increasing amount of societies aim to grow towards a more participative society in which citizens are able to help each other and themselves to realize a more efficient environment for everyone. To achieve this it is first necessary to make place for a more individual-oriented perspective instead of an offer-oriented perspective. This transformation of replacing a dominant logic, through a micro-level institutional change perspective, raises contradictions that lead to tensions. Change agents are able to mitigate or resolve these tensions through praxis. To be able to study this, a case study is performed at the municipality, or SMD, of Enschede that experiences a transformation process that acknowledges change agents that are trying to resolve such tensions in order to embrace a new dominant logic. This research identified, through shadowing, observations and a semi-structured interview, three strategies that change agents use to accomplish that, namely the tip-a-coin strategy, perspective strategy and the swing strategy. In that way this research contributes to the literature by providing more micro-perspective insights in institutional change. From a practical view, this research contributes both in social and organizational context. The identified strategies can help future change agents in dealing with tensions within comparable organizations that occur during transition. |
Item Type: | Essay (Master) |
Clients: | Municipality of Enschede, Enschede, The Netherlands |
Faculty: | BMS: Behavioural, Management and Social Sciences |
Subject: | 85 business administration, organizational science |
Programme: | Business Administration MSc (60644) |
Link to this item: | https://purl.utwente.nl/essays/72585 |
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