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Resolving tensions by change agents from a micro-level institutional change perspective

Journée, J. (2017) Resolving tensions by change agents from a micro-level institutional change perspective.

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Abstract:An increasing amount of societies aim to grow towards a more participative society in which citizens are able to help each other and themselves to realize a more efficient environment for everyone. To achieve this it is first necessary to make place for a more individual-oriented perspective instead of an offer-oriented perspective. This transformation of replacing a dominant logic, through a micro-level institutional change perspective, raises contradictions that lead to tensions. Change agents are able to mitigate or resolve these tensions through praxis. To be able to study this, a case study is performed at the municipality, or SMD, of Enschede that experiences a transformation process that acknowledges change agents that are trying to resolve such tensions in order to embrace a new dominant logic. This research identified, through shadowing, observations and a semi-structured interview, three strategies that change agents use to accomplish that, namely the tip-a-coin strategy, perspective strategy and the swing strategy. In that way this research contributes to the literature by providing more micro-perspective insights in institutional change. From a practical view, this research contributes both in social and organizational context. The identified strategies can help future change agents in dealing with tensions within comparable organizations that occur during transition.
Item Type:Essay (Master)
Municipality of Enschede, Enschede, The Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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