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Responses of change agents to mitigate tensions originating from institutional contradictions

Bruns, R.B.J (2017) Responses of change agents to mitigate tensions originating from institutional contradictions.

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Abstract:In order to supplement the municipality of Enschede in their vision to grow the Dutch society towards an inclusive society, the neighborhood teams Enschede are trying to implement new ways of thinking that will eventually result in the desired transformation. This transformation of implementing a new way of thinking by replacing the old one is in this case observed through a micro-level institutional change perspective. By means of analyzing business meetings and conducting semi-structured interviews, the researcher was able to recognize tensions arising from institutional contradictions within the neighborhood team east. The recognized tensions, originated from the analysis of eleven business meetings and two interviews, are divided into several dimensions of tensions within each institutional contradiction. Change agents are able to mitigate and resolve these tensions by reaching a certain stage of praxis. This study aimed to examine the response of change agents to mitigate tensions. The distinction of dimensions and the responses of change agents through a micro-level perspective form the theoretical contribution of this research to existing literature by adding micro- perspective insights in institutional change. Furthermore, the outcome of this study could help organizations to recognize tensions earlier and mitigate them in order to achieve their predefined objectives. If tensions mitigate or resolve, the process of transformation will be stimulated and this could eventually lead to a more participate society, less inhabitants who need social assistance and less costs for the municipality. To critically reflect this study, the results are compared with existing literature earlier examined in a literature review. This study concludes with the limitations and suggestions for future research.
Item Type:Essay (Master)
SMD, Enschede, The Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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