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The Lean Journey for Dutch Higher Education Institutions: a way to go?

Kamp, P.M. van der (2017) The Lean Journey for Dutch Higher Education Institutions: a way to go?

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Abstract:Lean management is an upcoming concept in the world of managing service organizations. Higher education institutions (HEIs) are an example of service organizations. HEIs are under constant pressure to deliver quality with resources that seem to decline every year. The implementation of lean management can be a solution for this problem. However, the field of lean in HEIs is relatively young. This research was written to add to this field, but it needs to be noted that it only concentrates on the implementation of lean in the supportive processes in a HEI. This research consists of two studies: a literature review and a case study. The case study is done at a HEI in the Netherlands where lean is currently implemented. For the case study, different interviews were held. The thesis found several conclusions. The main insight is that when lean at a HEI is seen as a goal, the chance that the implementation will succeed and will be sustained is likely low; but when lean is seen as a tool to bring departments together, it has a chance of succeeding.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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