University of Twente Student Theses


Performance Management Practices in Self-Managing Teams : An explorative study at the Dutch healthcare organization

Karakus, S.U. (2017) Performance Management Practices in Self-Managing Teams : An explorative study at the Dutch healthcare organization.

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Abstract:The changing environment in the healthcare sector requires healthcare providers to adapt to the ongoing changes that include more flexible care with higher quality. Teamwork is an important aspect of working in healthcare as nowadays teamwork, and especially the Self-Managing Team (SMT), is seen as a fitting response to the changes in the environment. Therefore, the use of Self-Managing Teams has become an increasingly popular option for organizations. Among all aspects of self-organization, Performance Management is viewed as a crucial mechanism to get SMTs moving. At the same time, it is a new and mostly unexplored field even though studies have shown that Performance Management results in greater organizational success in reaching their goals. Inspired by this observation, this study aimed to identify Performance Management practices in Self-Managing Teams in the healthcare sector. To answer the research question, six interviews were conducted at the healthcare organization Livio who recently switched to utilizing SMTs. The results have shown that the involvement of SMTs in setting organizational goals and objectives is an important factor in maintaining high performance within the teams. Furthermore, introducing certain financial incentives based on team performance can keep team-members motivated and their performance high.
Item Type:Essay (Bachelor)
Livio Healthcare Organization, Enschede, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:01 general works, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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