How do leader facial expressions, and affective and cognitive trust in the leader, affect follower perceptions of leadership effectiveness?

Loeper, P. (2017) How do leader facial expressions, and affective and cognitive trust in the leader, affect follower perceptions of leadership effectiveness?

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Abstract:The present study examines the effect of facial expressions on followers’ level of affective and cognitive trust in the leader and leadership effectiveness, perceived by followers. The sample consists of 20 leaders, operating in a large public-sector organization. In order to observe facial expressions, the leaders’ nonverbal behaviors were video-recorded, during a regularly occurring staff meeting. The research design includes surveys, filled out by followers and experts. The results show that there are correlations between negative facial expressions and affective trust, transformational and transactional leader behavior and leadership effectiveness. Furthermore, it is found that smiling has a positive effect on follower job satisfaction.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/72839
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