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The effects of gazing behavior of the leader on follower trust and job satisfaction

Adrichem, Ruben van (2017) The effects of gazing behavior of the leader on follower trust and job satisfaction.

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Abstract:The purpose of this report is to provide insights on patterns of non verbal behavior that correlate with theorized outcomes of destructive leadership in an organizational setting such as reduced trust in a leader and job satisfaction. According to Crane and Crane (2010), nonverbal behavior (NVB) accounts for 65% to 93% of the human interaction to convey meaning through clues. So in a work environment, where interactions between leaders and followers make up the major factor of conducting business, NVB is a important yet seldom studied topic. According to Aasland et al. (2010), destructive leadership is highly prevalent in and around organizations, as they describe in their research the types of leadership found in and around the Norwegian workforce. As the scientific literature remains silent in regard to predictors of certain NVB of destructive leadership, this report aimed to find a basis of correlation between eye-contact of leaders with their followers in a governmental organization, and the impact it has on the perceived trust in their leader, and the effects on job satisfaction as indicators of destructive leadership. In this report, gazing as a nonverbal behavior was measured as the time spend looking towards a group during a meeting, and the time spend looking away. This was then measured against the job-related aspect of job satisfaction and the leader-related aspect of trust in the leader to look for correlation. No significant correlations where found among these variables. However, future research suggestions conclude this thesis.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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