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A Performance Management Framework for Social Enterprises The case of value chains for solar lighting kits in Sub-Saharan Africa

Mensing, R. (2017) A Performance Management Framework for Social Enterprises The case of value chains for solar lighting kits in Sub-Saharan Africa.

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Abstract:This study develops a Performance Management Framework (PMF) for social Pico-PV enterprises, enabling them to manage and improve their value chain performance. We accomplished this by adapting the classical Balanced Scorecard (BSC) by Kaplan & Norton after selecting it from a shortlist of PMFs. In the adaptation process, the scorecard was filled with generic indicators and continuously reviewed and evaluated during five expert interviews. We found that a) strategically important social and environmental stakeholder groups are spread over the value chain and (b) they may all be of equal importance, thus may take a position as an ‘end in themselves’, as well as (c) the presence of conventional enterprises competing for the same customers. Consequently, a ‘Vision Driver’ sub-category was added next to the Performance Drivers described in the classical BSC. Eventually, a version of the framework was validated using a questionnaire answered by eight industry experts along with 22 generic KPIs. The findings support the complementary value of the developed PMF as a management tool and show a strong need for better performance management, specifically in SMEs. Finally, we suggest to empirically test more harmonized sets of KPIs to move from a management to a measurement tool.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/72858
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