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Optimisation strategy of the incoming supply in the sorting process at PostNL depot Hengelo

Groot Dengerink, M. (2017) Optimisation strategy of the incoming supply in the sorting process at PostNL depot Hengelo.

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Abstract:During the past years, PostNL Parcels has increased drastically and it will continue to grow in the coming years. However, PostNL Hengelo finds it currently difficult to manage the process, due to increasing volumes. To maintain the process during this growth, the process needs to be executed in an adequate way. Additionally, the management suspects that customers arriving extremely late at the process and this results in a stressful process. They believe that optimal arrival times for customers will result in a more stable and less stressful process. At this moment, PostNL Hengelo faces the problem that the information regarding the arrival of parcels is insufficient. The scheduled supply line of the parcels is not consistent with the actual parcel arrival, so the parcels will not arrive on the expected time with the expected volumes. Additionally, the agreed times and volumes again differ from both the expected and realised times and volumes. The scheduled supply line is centrally determined at the HQ of PostNL Parcels in Hoofddorp. Based on this line, at the depot a planning is made, which will also not be feasible. Due to this problem, ad hoc changes need to be made regularly and a lot of uncertainty arises during the process. PostNL wishes to identify the exact errors and their causes. Additionally, they want to see what an adequate scenario would be and how to achieve less uncertainty during the process. What could PostNL change so that the process can be more efficient and certain? These goals lead to the following research question: “What would be an adequate scenario for PostNL Hengelo regarding the arrival and processing of parcels that will enter the sorting process?”
Item Type:Essay (Master)
PostNL, Hengelo, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:30 exact sciences in general
Programme:Industrial Engineering and Management MSc (60029)
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