Social Media and Messenger Applications : A Contribution to the Communication among Police Officers? - A Case Study in the Cross-Border Region of Enschede (NL) and Gronau (DE)

Janzen, Stella Carolin (2017) Social Media and Messenger Applications : A Contribution to the Communication among Police Officers? - A Case Study in the Cross-Border Region of Enschede (NL) and Gronau (DE).

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Abstract:This case study will try to gain insights on the influence of social media and messenger applications on the police internal communication among police officers in the cross-border region of Enschede (NL) and Gronau (DE). The theoretical framework of this paper will be build on the street-level bureaucracy theory, the theory of new public management, the social cognitive theory and the media richness theory. The terms of police and policing, as well as social media and cross-border region will be conceptualised. This study will try to contribute to the current state of knowledge, concerning the topic of the influence of social media and messenger applications on police internal communication, by using collected original data. The data will be collected by conducting in-depth interviews with police officers from Enschede and from Gronau. The study found out that the Dutch officers are legally allowed to use these new forms of media and do appreciate them a lot, as a faster, more direct and more efficient way to communicate amon each other. The German officers are legally not allowed yet to use social media or messenger applicatioons for work related internal communication. However, they could also imagine positive results in many situations for the internal communication by the usage, but were also a little sceptical about it. Overall, officers on both sides of the border appreciate face-to-face conversation the most and it can be assumed that this will never be fully replaced by communication via social media and messenger applications. Still, the police in Gronau could learn from the police Enschede, how to make the most of new technologies and media.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration, 89 political science
Programme:European Public Administration BSc (56654)
Link to this item:http://purl.utwente.nl/essays/73077
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