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Increasing technician's efficiency in executing proactive maintenance tasks : an augmented reality concept

Gerats, B.G.A. (2017) Increasing technician's efficiency in executing proactive maintenance tasks : an augmented reality concept.

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Abstract:This report describes the design process of an augmented reality tool to assist technicians during maintenance work at machines within the factory of tire manufacturer Apollo Vredestein. Aim of this study is to improve the efficiency of technicians performing proactive maintenance tasks, to reduce the high workload that they are currently experiencing. After observations at the Apollo Vredestein factory and semi-structured interviews with technicians, a technician supervisor and an expert in the domain of factory maintenance, it is decided to construct a communication tool. This tool enables technicians to assist each other over distance with visual communication. A tablet application is build that provides technicians with the ability to draw and place virtual instructions on top of a machine. The virtual content aligns with the machine by augmented reality technology, which can be enabled by scanning a custom designed image target at a machine area. When scanning an image target, the technician is provided with specific documentation of the corresponding machine area. An evaluation is performed with two technicians that are asked to work with the prototype during two real use situations. From the results of this evaluation can be concluded that the augmented reality solution has large potential to increase the technicians’ efficiency in performing both proactive and reactive maintenance work. Both technicians considered the product useful, usable and learnable. During the whole process of this study, participatory design is executed with a technician of Apollo Vredestein as co-designer of the augmented reality tool. This resulted in a product that fits the technicians’ needs and made the technician feel as an ‘owner’ of the final prototype.
Item Type:Essay (Bachelor)
Innovadis B.V., Enschede, the Netherlands
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Creative Technology BSc (50447)
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