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Social Media- A stimulator for active citizen engagement? : The influence of social media on policing in terms of communication with citizens : A case study of the police in Enschede and Gronau

Krompholz, Luise Theresa (2017) Social Media- A stimulator for active citizen engagement? : The influence of social media on policing in terms of communication with citizens : A case study of the police in Enschede and Gronau.

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Abstract:This study is dedicated to discovering the impact of social media on policing in terms of communication with citizens and their engagement. While being a case study, this thesis concentrates on the police stations in Enschede (NL) and Gronau (DE), hence on the micro-level where street-level bureaucrats interact with citizens. Important theories that are included concern Street-level bureaucracy, New Public Governance, as well as the concepts of community policing and social media itself. Data about the chosen cases were gathered through structured interviews with the police officers. Therefore, this study is based on original data, that is supposed to enrich the already existing literature, concerning this topic. The investigation discovered that the police Enschede uses Social Media actively and regularly, while the police in Gronau is not allowed to do so. The analysis shows, that Social Media can help the police to communicate directly and fast with citizens, to discover more and to become more visible and easily approachable. Nevertheless, it cannot replace personal contact like face-to-face conversations.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 88 social and public administration, 89 political science
Programme:European Public Administration BSc (56654)
Link to this item:http://purl.utwente.nl/essays/73182
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