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How to elicit user requirements for innovative future technology : creating and evaluating a new elicitation method in the context of highly automated driving

Kaschub, V.L. (2018) How to elicit user requirements for innovative future technology : creating and evaluating a new elicitation method in the context of highly automated driving.

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Abstract:Objectives: Taking the user into account during the whole lifecycle is an essential part of Requirements Engineering (RE) (Vavoula et al., n.d.). Otherwise, the design would not fit the users' vision and lead to difficulties using the products (Robertson, 2001). Therefore, in the beginning of a design lifecycle, requirements elicitation is an important step that takes users' opinions into consideration and focusses on their wishes. The difficulty arises how to let the user engage and experience a future he/she has not even thought of in a context that does not even exist. The challenge of how to extract user requirements from dreams evolves (Boehner et al., n.d.). Therefore, the research question was established how user requirements can be elicited in an innovative future oriented context. Method: Based on a literature overview and evaluation criteria (specific for the innovative future oriented context) a method was established that is suitable for requirements elicitation. The established method of future workshops consists of three different parts. A pre-phase containing different studies (diary study, steering zone study) was based on material applied in the workshop on the users’ level. The method was iteratively evaluated and further developed. The improved version was used to hold two workshops that were each focussed on a specific user group (elderly, mass-market). Results: The data retrieved in the different phases could be structured in three main categories (general/technical, HMI, steering gestures). Furthermore, scenarios were derived from the workshop. Per workshop two concepts were developed that are described based on the presentations given by the participants and their paper-prototypes. Conclusion: In general, it can be concluded that the goal to establish a method that elicits user requirements in an innovative future oriented context has partly been reached. General requirements could be elicited that were directed towards a future context, but innovative ideas contradicted and did not fit the traditional perspective of user requirements. Moreover, further research is needed that evaluates adaptions to the prototyping phase. To sum up, the developed method forms a starting point for further research in different contexts and the evaluation of adaptions.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/74363
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