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Dynamic stakeholder management approach : Using 3C-Model™ as framework (case studies from Indonesia)

Firdaus, Aden (2018) Dynamic stakeholder management approach : Using 3C-Model™ as framework (case studies from Indonesia).

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Abstract:Stakeholder dynamism has been mentioned in several stakeholder related studies to be a limitation and a challenge of their research. Conflicts occurred because of failure to map the dynamism of stakeholders have been found in several case studies. This research attempts to provide a new approach to dynamic stakeholder management using the 3C-Model™ as the base framework. In this research, several stakeholder theories and project management literatures have been integrated to produce a dynamic stakeholder management tool called the 3C-Tool. The 3C-Tool has been tested against five case studies from different industries, with different level of complexity, and administrative sizes. Case studies were focused on the conflicts that happens to learn the dynamism between stakeholders. Several points of adjustments and revisions were made based on the lessons learned, analysis, reflections, and developments. Findings suggest that the 3C-Tool can explain and map the dynamism of stakeholders involved in a project or cases. The 3C-Tool presents an analytical approach of stakeholder based on their attributes and a measure to develop strategies managing them. However, it does not predict conflicts driven by the stakeholders. The 3C-Tool can be used for various sizes of projects and cases in mapping and managing dynamic stakeholders. It has to be kept in mind that a proper application of the 3C-Tool needs extra resources from the management. This new concept has a big room to grow. The development of the 3C-Tool was limited to the case studies. Furthermore, stakeholders observed in the conflicts of the case studies were all external. Further investigations of the use of the 3C-Tool to internal stakeholders and other settings might broaden this concept’s application.
Item Type:Essay (Master)
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Construction Management and Engineering MSc (60337)
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