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Communication of waiting times. The effects of progress bars on the perception of waiting time and uncertainty while waiting for a train.

Ziehm, Catherine (2018) Communication of waiting times. The effects of progress bars on the perception of waiting time and uncertainty while waiting for a train.

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Abstract:The aim of this study is to investigate the effectiveness of different types of progress bars on the perception of waiting time and perceived uncertainty in the context of an extended waiting period in an offline setting, such as while waiting for a train. Based on the attentional-gate model of prospective time estimation (Block & Zakay, 1994) it was expected that the constant progress bar will lead to lower perceived waiting time (PWT) than the interval progress bar and that the PWT would be highest in the condition without progress bar. Furthermore, it was expected that the conditions with progress bars would indicate lower perceived uncertainty, whereby the condition with the constant bar was expected to have the lowest uncertainty score. Conclusion: Progress bars were not found to have a significant effect on reducing peoples’ PWT, however, they can indeed help to reduce overestimation and perceived uncertainty. When the main goal is to reduce the PWT using, an interval progress bar is equally effective than using no progress bar at all. The constant progress bar was found to be the most effective in reducing uncertainty.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
Link to this item:http://purl.utwente.nl/essays/74961
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